Frequently Asked Questions
Wash & Fold
What are your wash and fold hours?
Monday through Saturday from 8AM to 5PM.
What kind of detergent do you use when you wash my laundry?
We use Spartan Chemicals’ Clothesline Fresh line of detergents. This is a nationally recognized brand or commercial grade detergents, enzymes, and other cleaning agents like stain removes and bleach used industry wide among major laundry facilities that process large volumes of linens. The products we use are safe, highly effective at removing stains and odors, and smell great.
Is there a minimum order?
The minimum order is 15 pounds for wash and fold laundry and 10 pounds for any laundry that requires pressing/ironing.
Do you wash my laundry with other people's laundry?
No.
When will I get my laundry back?
Wash & Fold orders take 24 hours and will be delivered next business day.
Any orders that include items to be press-ironed will require 2 to 3 business days.
Pickup & Delivery
When do you pickup and deliver?
Monday through Saturday from 8AM to 5PM.
What is the turnaround time?
Wash & Fold orders take 24 hours and will be delivered next business day.
Any orders that include items to be press-ironed will require 2 to 3 business days.
Is there a minimum order?
The minimum order is 15 pounds for wash and fold laundry and 10 pounds for any laundry that requires pressing/ironing.
How much does pickup and delivery cost?
We offer starting prices at $5 per pound. We also offer flat rate fees on common bulky items. Please see our pricing page for complete details.
Do I need to be home to use this service?
No you do not. Just let us know where you will leave the laundry order. The porch, the backyard, in the garage, behind the gate, or with the apartment manager are common choices.
Can I make a special request on how I want my laundry done?
Yes. Please input notes into the notes sections when placing your order online.
Is there a contract or long term commitment?
No, there is not.
When I schedule an order, how will I be billed?
By the credit card you put on file with us at time of checkout.
What do I put my laundry in?
We recommend a laundry bag or 13-gallon kitchen trash bags.
Can I put my pickups on hold while I'm on vacation?
Yes.
Items We Wash
Do you wash bedding?
We are bedding experts. Our facility is designed, built, and equipped with machines specifically made to wash large loads of linens and press-iron large items like bed sheets. We also have folding machines that fold entire bed sheets with precision.
Do you wash towels?
Yes, we do. Our calibrated system of washers and detergents excel at removing dirt, stains, and odors from towels and our dryers with their reversing technology ensure your towels are fluffed as they are dried. All this ensures an end product worthy of luxury hotels.
Do you wash clothes?
At this time, we only take bedding, linens, and towels. We do not accept clothing.